# AIPDF — Support

Canonical: https://sakura5.app/aipdf/support  
Publisher: Sakura5 (https://sakura5.app) · support@sakura5.app

Need help with AIPDF? We're happy to help.

## Contact

Email [support@sakura5.app](mailto:support@sakura5.app) — a real person reads it, usually replying within a couple of days. Tell us your device model and OS version and we'll get to the bottom of it faster.

## What AIPDF does

AIPDF is a PDF scanner and toolkit for iPhone, iPad and Mac. It scans paper into searchable PDFs, recognises text on-device (OCR), and lets you annotate, sign, fill forms, merge, split, reorder, compress, convert and password-protect documents. Everything runs on your device — there is no account to create and no server involved, so the app also works offline.

## Frequently asked

- **What is free, and what needs Pro?** Free forever: reading and searching unlimited PDFs, highlighting, underlining, strike-through, ink drawing and notes, tidying pages (rotate, reorder, delete, insert), and up to 3 scans per day. Pro unlocks unlimited scanning, OCR, signing and form filling, merge and split, compression, convert/export, and password protection.
- **How much is Pro?** $19.99 per month or $69.99 per year, each starting with a 3-day free trial. One subscription covers iPhone, iPad and Mac (universal purchase).
- **How do I cancel, or stop the trial?** Subscriptions are billed and managed by Apple, not by us. On iPhone or iPad: Settings → your name → Subscriptions → AIPDF → Cancel Subscription. On Mac: App Store → click your name → Account Settings → Manage next to Subscriptions. Cancel at least 24 hours before the trial or period ends to avoid the next charge; you keep Pro until the end of the paid period.
- **I paid but Pro is locked / I got a new device.** Open the paywall (any Pro tool, or Settings → AIPDF Pro) and tap *Restore Purchases* while signed in with the same Apple ID you bought with.
- **Refunds.** All payments go through Apple, so refunds are requested from Apple at [reportaproblem.apple.com](https://reportaproblem.apple.com). Email us if something in the app didn't work and we'll help.
- **Can I scan on the Mac?** Camera scanning is iPhone and iPad only. The Mac build imports photos and files from your Mac instead, and every other tool works the same.
- **Where are my documents stored?** On your device, in the app's own storage. Nothing is uploaded, so please keep a device or iCloud backup — deleting the app deletes the documents it held.
- **I forgot a document password.** We can't help, and neither can the app: AIPDF only removes a password from a file you can already open by entering it. Passwords are never sent to us.
- **Can AIPDF edit the text inside a PDF?** No. It annotates, signs, fills form fields and reorganises pages, but it does not rewrite existing text or images in a document.

## Common questions

- **Restore a purchase:** open the app's paywall and tap “Restore Purchases”.
- **Manage a subscription:** iPhone Settings → your name → Subscriptions.
- **Bug or feedback:** email us with your device model and iOS version.

[AIPDF on the App Store](https://apps.apple.com/app/id6797019430)