Petala — Support
Need help with Petala? We're happy to help.
Contact
Email support@sakura5.app — a real person reads it, usually replying within a couple of days. Tell us your device model and OS version and we'll get to the bottom of it faster.
Common questions
- Restore a purchase: open the app's paywall and tap “Restore Purchases”.
- Manage a subscription: iPhone Settings → your name → Subscriptions.
- Bug or feedback: email us with your device model and iOS version.
Frequently asked questions
Where is my health data stored?
Only on your iPhone. Petala has no account and no server that stores health information; cycle, fertility and pregnancy details are written to your device and never uploaded to us.
Does Petala need an internet connection?
No. Tracking your cycle or your pregnancy works without a connection.
Can I lock Petala?
Yes. Turn on Face ID or Touch ID so your details stay private even if someone else picks up your phone.
Where can I get Petala?
Petala is available now on the App Store for iPhone. It is free to download, with an optional Petala Pro subscription; the App Store shows the current price before you confirm.
Who makes Petala?
Petala is made by Sakura5, an independent app studio that builds focused, privacy-first apps for iPhone, iPad and Mac. Support: support@sakura5.app.