# SpeakStar — Support

Canonical: https://sakura5.app/speakstar/support  
Updated: 2026-08-05  
Publisher: Sakura5 (https://sakura5.app) · support@sakura5.app

Need help with SpeakStar? We're happy to help.

## Contact

Email [support@sakura5.app](mailto:support@sakura5.app) — a real person reads it, usually replying within a couple of days. Tell us your device model and OS version and we'll get to the bottom of it faster.

## What SpeakStar is

A free English speaking and pronunciation trainer for Vietnamese children roughly 4 to 10 years old, for iPhone and iPad. The whole interface is in Vietnamese; the language being practised is English. It contains 24 lessons across four levels, all 44 IPA sounds with an animated mouth and a practice sentence each, read-aloud passages, and six sing-along songs with word-by-word highlighting. Every recording is bundled in the app, so it works offline, and there is no account, no advertising and no in-app purchase.

## For parents

- **Does it collect anything about my child?** No. There is no account, no advertising, no analytics and no third-party SDK, and the app makes no network requests of its own. Nickname, age, level and stars stay on the device.
- **Does my child's voice go anywhere?** No. Recognition is forced on-device on every attempt, and if a device cannot do on-device recognition the app refuses to open the microphone at all rather than send the audio away. See the [privacy policy](https://sakura5.app/speakstar/privacy) for the detail.
- **Can we use it without the microphone?** Yes. Deny or turn off the microphone and the read-aloud section and all six songs still work. To re-enable it: iPhone Settings → SpeakStar → Microphone and Speech Recognition.
- **Can my child be contacted by anyone through the app?** No. There is no chat, no comments, no messaging, no sharing and no social links other than the source credits.
- **Is it really free?** Yes — no in-app purchases, no subscription, no ads, no watermark, no trial.

## Common problems

- **Scores are always low.** Speech recognition struggles in a noisy room. Try somewhere quiet, hold the device 20–30 cm away, and have your child speak at a normal volume rather than shouting.
- **The mic doesn't work at all.** Check iPhone Settings → SpeakStar and make sure both Microphone and Speech Recognition are allowed.
- **No sound.** Check the ringer/silent switch and the volume, and that no other app is holding the audio session.
- **Which devices?** iPhone and iPad, and it also runs on Apple Silicon Macs through “Designed for iPad”.

## Common questions

- **Purchases:** there are none — SpeakStar is free, with no in-app purchases, no subscription and no ads.
- **Bug or feedback:** email us with your device model and iOS version.

SpeakStar will be on the App Store soon.