AIPDF — Support
Need help with AIPDF? We're happy to help.
Contact
Email support@sakura5.app — a real person reads it, usually replying within a couple of days. Tell us your device model and OS version and we'll get to the bottom of it faster.
What AIPDF does
AIPDF is a PDF scanner and toolkit for iPhone, iPad and Mac. It scans paper into searchable PDFs, recognises text on-device (OCR), and lets you annotate, sign, fill forms, merge, split, reorder, compress, convert and password-protect documents. Everything runs on your device — there is no account to create and no server involved, so the app also works offline.
Frequently asked
- What is free, and what needs Pro? Free forever: reading and searching unlimited PDFs, highlighting, underlining, strike-through, ink drawing and notes, tidying pages (rotate, reorder, delete, insert), and up to 3 scans per day. Pro unlocks unlimited scanning, OCR, signing and form filling, merge and split, compression, convert/export, and password protection.
- How much is Pro? $19.99 per month or $69.99 per year, each starting with a 3-day free trial. One subscription covers iPhone, iPad and Mac (universal purchase).
- How do I cancel, or stop the trial? Subscriptions are billed and managed by Apple, not by us. On iPhone or iPad: Settings → your name → Subscriptions → AIPDF → Cancel Subscription. On Mac: App Store → click your name → Account Settings → Manage next to Subscriptions. Cancel at least 24 hours before the trial or period ends to avoid the next charge; you keep Pro until the end of the paid period.
- I paid but Pro is locked / I got a new device. Open the paywall (any Pro tool, or Settings → AIPDF Pro) and tap Restore Purchases while signed in with the same Apple ID you bought with.
- Refunds. All payments go through Apple, so refunds are requested from Apple at reportaproblem.apple.com. Email us if something in the app didn't work and we'll help.
- Can I scan on the Mac? Camera scanning is iPhone and iPad only. The Mac build imports photos and files from your Mac instead, and every other tool works the same.
- Where are my documents stored? On your device, in the app's own storage. Nothing is uploaded, so please keep a device or iCloud backup — deleting the app deletes the documents it held.
- I forgot a document password. We can't help, and neither can the app: AIPDF only removes a password from a file you can already open by entering it. Passwords are never sent to us.
- Can AIPDF edit the text inside a PDF? No. It annotates, signs, fills form fields and reorganises pages, but it does not rewrite existing text or images in a document.
Common questions
- Restore a purchase: open the app's paywall and tap “Restore Purchases”.
- Manage a subscription: iPhone Settings → your name → Subscriptions.
- Bug or feedback: email us with your device model and iOS version.
Frequently asked questions
What is free in AIPDF, and what needs Pro?
Free forever: reading and searching unlimited PDFs, highlighting, underlining, strike-through, drawing and notes, tidying pages, and up to 3 scans per day. Pro unlocks unlimited scanning, OCR, signing and form filling, merge and split, compression, convert/export and password protection.
How much is AIPDF Pro?
$19.99 per month or $69.99 per year, each starting with a 3-day free trial. Prices are in US dollars; the paywall shows your local price before you confirm. One subscription covers iPhone, iPad and Mac.
Are my documents uploaded?
No. Scanning, OCR, annotation, merging, compression and password protection all run on your device. There is no account and no AIPDF server, so the app also works offline.
Can I scan on the Mac?
Camera scanning is on iPhone and iPad. The Mac version imports photos and files instead; every other tool works the same.
Can AIPDF edit the text inside a PDF?
No. It annotates, signs, fills form fields and reorganizes pages, but it does not rewrite existing text or images in a document.
Who makes AIPDF?
AIPDF is made by Sakura5, an independent app studio that builds focused, privacy-first apps for iPhone, iPad and Mac. Support: support@sakura5.app.